Returns and exchanges
Valid as of 13.11.2026
- 14days to exchange clothing of proper quality
- 0lingerie returns — hygiene rules
- 100%defects — any item can be returned
- 3–5business days for a refund
Items eligible for return and exchange
Under Article 9 of the Law of Ukraine "On Consumer Rights Protection", a consumer has the right to exchange a non-food item of proper quality within 14 days, not counting the day of purchase.
✓ Eligible for return/exchange:
- Outerwear (coats, jackets, blazers, sweaters, cardigans, dresses, skirts, trousers)
- Accessories (bags, scarves, gloves, belts) - provided they keep their original appearance
- Loungewear (tracksuits, sweatshirts) - unworn, with tags
Conditions: The item must be in its original packaging, with tags, and show no signs of wear or use.
Items NOT eligible for return and exchange
In accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19 March 1994, there is an approved list of goods of proper quality that cannot be exchanged or returned.
✗ NOT eligible for return/exchange:
- Underwear (panties, camisoles, bodysuits)
- Corsetry (bras, corsets, bodysuits with cups)
- Nightwear (nightgowns, pajamas, sleep robes)
- Swimwear and bathing suits
- Hosiery (tights, stockings, knee-highs, socks)
Important! Lingerie cannot be exchanged or returned for hygiene reasons, in accordance with the current legislation of Ukraine.
Defective items
If a manufacturing defect or flaw is found that was not disclosed at the time of purchase, the consumer has the right to return or exchange any item, including lingerie.
Grounds for returning a defective item:
- Manufacturing defects (flaws in seams, fabric, fittings)
- Material composition does not match the stated one
- Damage that occurred before the item was handed over to the buyer
- Item does not match its description on the website (with photo evidence)
Tip: Take a photo/video while unpacking the parcel to record the condition of the item on receipt.
How to arrange a return?
Contact us
Message us on Telegram or call us within 14 days of receiving your order
Describe the situation
Provide your order number and the reason for the return/exchange
Get instructions
Our manager will give you the address and the way to send the item back
Refund
Money is refunded within 3-5 business days after we receive the item
Still have questions?
Our team is always happy to help!
These terms comply with the current legislation of Ukraine
Law of Ukraine "On Consumer Rights Protection" | CMU Resolution No. 172 of 19.03.1994